Journal of Scientific Papers

ECONOMICS & SOCIOLOGY


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ISSN 2071-789X



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  • General Founder and Publisher:


    Centre of Sociological Research

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    University of Szczecin (Poland)


    Mykolas Romeris University (Lithuania)

     

     
     
    Alexander Dubcek University of Trencín, Faculty of Social and Economic Relations (Slovak Republic)



     
    University of Entrepreneurship and Law, (Czech Republic)

     

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TQM AND ORGANIZATIONAL CULTURE AS SIGNIFICANT FACTORS IN ENSURING COMPETITIVE ADVANTAGE: A THEORETICAL PERSPECTIVE

Vol. 2, No 1, 2009

Alexandra Jancikova

Faculty of Economics and Administration

Masaryk University Brno

alexandra.jancikova@t-email.cz

TQM and Organizational Culture as Significant Factors in Ensuring Competitive Advantage: A Theoretical Perspective

 

Karel Brychta

Faculty of Business and Management

Brno University of Technology

brychta@fbm.vutbr.cz

 

 

ABSTRACT. The aim of the paper is to analyse TQM and organizational culture as factors influencing business performance on the present demanding markets. It provides more complex view of TQM concept and role of organization culture within successful TQM implementation. The paper presents core principles of TQM and some issues concerning TQM implementation. The core principles of TQM - continuous improvement and customer satisaction - play vital part in sustaining company´s competitiveness in present competitive environment. Considering the organizational culture is the driving force of TQM implementation, its role is discussed further in the paper

Received: July, 2008

1st Revision: February, 2009

Accepted: March, 2009

JEL Classification L2, M14

 

Keywords: TQM, EFQM Model Excellence, organizational culture, total quality culture, TQM implementation, competitive advantage