Journal of Scientific Papers

ECONOMICS & SOCIOLOGY


© CSR, 2008-2015
ISSN 2071-789X



Directory of Open Access Journals (DOAJ)


Strike Plagiarism

Partners
  • General Founder and Publisher:


    Centre of Sociological Research

  • Publishing Partners:

     
     
    University of Szczecin (Poland)


    Mykolas Romeris University (Lithuania)

     

     
     
    Alexander Dubcek University of Trencín, Faculty of Social and Economic Relations (Slovak Republic)



     
    University of Entrepreneurship and Law, (Czech Republic)

     

  • Membership:


    American Sociological Association


    European Sociological Association


    World Economics Association (WEA)

     


    CrossRef

     


The Role of Trust in Doctor-Patient Relationship: Qualitative Evaluation of Online Feedback from Polish Patients

Vol. 9, No 3, 2016

Katarzyna Krot,

 

Bialystok University of Technology,

Bialystok, Poland,

 

katarzynakrot@gmail.pl

THE ROLE OF TRUST IN DOCTOR-PATIENT RELATIONSHIP: QUALITATIVE EVALUATION OF ONLINE FEEDBACK FROM POLISH PATIENTS

 

Iga Rudawska,

 

University of Szczecin,

Szczecin, Poland,,

 

igita@wneiz.pl

 

 

 

 

Abstract.Apart from the fact that trust between doctors and patients is a source of sustainable relations, affecting the behaviour of both parties, it also has its therapeutic value. Therefore, this paper aims to construct a model of trust in the doctor-patient relationship based on qualitative research (analysis of the contents of Internet message boards). The study has revealed that trust towards doctors is a result of overlapping and interpenetration of two levels of trust: macro- and meso-. Macro-trust can be seen as a context in which all the dimensions of institutional trust are ‘embedded’. Whereas meso-trust (institutional) is described in terms of three dimensions: benevolence, competence and integrity.

 

Received: December, 2015 

1st Revision: March, 2016

Accepted: June, 2016

 

DOI: 10.14254/2071- 789X.2016/9-3/7

JEL Classification: I11

Keywords: system trust, institutional trust, doctor-patient relationship, Poland.