Katarzyna Krot,

Bialystok University of Technology,

Bialystok, Poland,

katarzynakrot@gmail.pl

THE ROLE OF TRUST IN DOCTOR-PATIENT RELATIONSHIP: QUALITATIVE EVALUATION OF ONLINE FEEDBACK FROM POLISH PATIENTS

Iga Rudawska,

University of Szczecin,

Szczecin, Poland,,

igita@wneiz.pl

Abstract.Apart from the fact that trust between doctors and patients is a source of sustainable relations, affecting the behaviour of both parties, it also has its therapeutic value. Therefore, this paper aims to construct a model of trust in the doctor-patient relationship based on qualitative research (analysis of the contents of Internet message boards). The study has revealed that trust towards doctors is a result of overlapping and interpenetration of two levels of trust: macro- and meso-. Macro-trust can be seen as a context in which all the dimensions of institutional trust are ‘embedded’. Whereas meso-trust (institutional) is described in terms of three dimensions: benevolence, competence and integrity.

Received: December, 2015 

1st Revision: March, 2016

Accepted: June, 2016

DOI: 10.14254/2071- 789X.2016/9-3/7

JEL Classification: I11

Keywords: system trust, institutional trust, doctor-patient relationship, Poland.