Journal of Scientific Papers


© CSR, 2008-2019
ISSN 2071-789X

91th percentile
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Strike Plagiarism

  • General Founder and Publisher:

    Centre of Sociological Research


  • Publishing Partners:

    University of Szczecin (Poland)

    Széchenyi István University, (Hungary)

    Mykolas Romeris University (Lithuania)

    Alexander Dubcek University of Trencín (Slovak Republic)

  • Membership:

    American Sociological Association

    European Sociological Association

    World Economics Association (WEA)




Is patient satisfaction the key to promote compliance in health care sector?

Vol. 12, No 3, 2019

Katarzyna Krot,


Białystok University of Technology

Bialystok, Poland


 Is patient satisfaction the key to promote compliance in health care sector?


Iga Rudawska,


University of Szczecin

Szczecin, Poland




Abstract. According to the research, non-compliance is a therapeutic and economic problem with a strong consequences affect not only the success of a single patient's therapy but also the costs of the entire health care system. It would be worth identifying factors limiting non-compliance. Therefore, purpose of the paper is recognize the correlations between compliance and the patient's satisfaction with the medical services they receive. The study was carried out using the CATI method on a national representative sample of 982 Polish respondents, who declared that they had used health care services within the last 6 months. It turned out that satisfaction had a statistically significant effect on both the dimensions of behavior linked to patient compliance. This effect, however, was stronger for arbitrariness, i.e. the more satisfied the patient was the less inclined they were to arbitrarily change their doctor’s recommendations.


Received: March, 2019

1st Revision: May, 2019

Accepted: September, 2019


DOI: 10.14254/2071-789X.2019/12-3/19

JEL ClassificationD02, O17, P31

Keywords: health care sector, patient-doctor relationship, satisfaction, costs, health economics, Poland