Journal of Scientific Papers


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ISSN 2071-789X

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  • General Founder and Publisher:

    Centre of Sociological Research


  • Publishing Partners:

    University of Szczecin (Poland)

    Széchenyi István University, (Hungary)

    Mykolas Romeris University (Lithuania)

    Alexander Dubcek University of Trencín (Slovak Republic)

  • Membership:

    American Sociological Association

    European Sociological Association

    World Economics Association (WEA)




Six emotional stages of organisational change: Conceptualisation and scale development

Vol. 15, No 1, 2022

Cristian Castillo


Open University of Catalonia,

Barcelona, Spain


ORCID 0000-0002-5487-0437


Six emotional stages of organisational change: Conceptualisation and scale development




Abstract. This research designs, implements and validates a five-point Likert-type scale to measure the six emotional stages of organisational change. The results propose a scale with only 31 items after analysing the responses of a total of 1,220 employees and submitting the developed scale to the validity recommended in the literature in five phases and four studies: item generation, scale purification, scale dimensionality, scale validation and nomological validity. Thus, our research extends the literature and provides the first tool to measure the six emotional stages of change. Through the understanding and use of our scale, future research will be able to identify potential counterproductive and conflicting behaviours generated in organisations when implementing change and associate them with each of the six emotional stages described in the literature. Organisational changes, when perceived as unfavourable, provoke emotional changes in most employees, giving rise to behaviours that can become barriers that are difficult to overcome. Our scale will allow us to continue to expand the literature in this field.


Received: April, 2021

1st Revision: March, 2022

Accepted: March, 2022


DOI: 10.14254/2071-789X.2022/15-1/16

JEL ClassificationM10, M12, M54

Keywords: organisational studies, change management, behaviour, scale development