Andrea Bencsik

Management Department, University of Pannonia,

Hungary

E-mail: bencsik.andrea@gtk.uni-pannon.hu 

Management Department,

J. Selye University

E-mail: bencsika@ujs.sk 

ORCID 0000-0001-8204-3706

Effects of ethnic minority culture on organizational trust and knowledge management

Árpád Szabo

Department of Economics, 

Partium Christian University,

Romania

ORCID 0000-0002-5991-7943

Tímea Juhász

Social Research Department, Budapest Business School,

Hungary

E-mail: juhasz.timea@uni-bge.hu 

ORCID 0000-0002-1107-0253

Abstract. The need for organisational trust as a prerequisite for successful market operation is an area of frequent research today. Our study has examined the thinking and behaviour of organisations operating in minority cultures that live in proximity to the motherland in terms of trust-based organisational functioning, with particular attention to the knowledge management process. The research has tested two neighbouring cultures (Slovak and Romanian) outside their mainland (in Hungary) using a quantitative questionnaire survey. The SPSS 25 program was used to evaluate the results, analysing the connection system within an original model. The evaluation of cultural characteristics was based on the results of Hofstede’s research. The results show that representatives of the minority think about the conditions for forming trust and related necessary norms of behaviour in the way that reflects the values of their motherland. However, the manifestations of human behaviour throughout the organisation’s operation identify with the given national cultural values.

Received: April, 2021

1st Revision: April, 2022

Accepted: June, 2022

DOI: 10.14254/2071-789X.2022/15-2/12

JEL Classification: M50, N30

Keywords: trust, minority culture, knowledge management, knowledge sharing, quantitative research, model building