Journal of Scientific Papers


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ISSN 2071-789X

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  • General Founder and Publisher:

    Centre of Sociological Research


  • Publishing Partners:

    University of Szczecin (Poland)

    Széchenyi István University, (Hungary)

    Mykolas Romeris University (Lithuania)

    Alexander Dubcek University of Trencín (Slovak Republic)

  • Membership:

    American Sociological Association

    European Sociological Association

    World Economics Association (WEA)




The effect of job insecurity on organizational trust during the COVID-19 pandemic: Evidence from the aviation sector

Vol. 16, No 3, 2023

Didem Rodoplu Şahin


Kocaeli University, 

Kocaeli, Turkey


ORCID 0000-0002-1779-8472


The effect of job insecurity on organizational trust during the COVID-19 pandemic: Evidence from the aviation sector


Mustafa Aslan


Bilgi Üniversitesi,

Istanbul, Turkey


ORCID 0000-0001-8049-3615

Kübra Cingöz


Gaziantep University,

Gaziantep, Turkey


ORCID 0000-0002-2919-8829


Abstract. Due to the novel COVID-19, millions of workers in the aviation industry have lost their jobs, and most of the remaining employees experience unemployment anxiety. This study aims to investigate the effects of job insecurity on both managerial and organizational trust and the mediating role of unemployment anxiety in hopes of improving employees’ well-being and promoting business continuity. In this cross-sectional study, the convenient sampling method was adopted. The research was conducted with the participation of aviation sector employees (n=210) of ground handling companies located in Turkiye. The Partial Least Squares Structural Equation Modeling (PLS-SEM) was performed on the collected data for hypothesis testing. As per the results obtained from the study, quantitative job insecurity increases pessimism and adversely affects managerial trust and organizational trust (through managerial trust). Moreover, qualitative insecurity increases optimism, which adversely affects managerial trust. Managerial trust affects organizational trust positively. This study reveals that qualitative job insecurity led the employees to retain optimism but damaged both management and organizational trust during the COVID-19 pandemic. Quantitative job insecurity, on the other hand, caused pessimism and, as a result, affected managerial trust negatively. 


Received: November, 2022

1st Revision: July, 2023

Accepted: September, 2023


DOI: 10.14254/2071-789X.2023/16-3/9

JEL ClassificationM10, M12, M19

Keywords: unemployment anxiety, COVID-19, job insecurity, managerial trust, organizational trust